Remote assistance
Phone and email support, with hardware replacement provisions under the selected contract.
TRUENAS FEATURES
Unified access, flexible performance and an open foundation. Explore what TrueNAS can bring to your infrastructure, and the choices that shape your system.
Configure your system01 / UNIFIED
Access shared files, block storage and S3-compatible objects through a unified storage platform. Use the interfaces your applications need while reducing the number of separate arrays you manage.
Build private-cloud storage within your own infrastructure, with capacity and connectivity under your control. Compare the full cost of hardware, support and operation with your cloud requirements when deciding what belongs on premises.

Illustrative architecture. Protocol availability depends on the selected system and software.
02 / FAST
Hybrid TrueNAS systems combine DRAM and flash with high-capacity hard disks. Frequently read data can be served from fast memory or an optional flash cache, while the storage pool provides capacity. All-flash and NVMe systems offer another route for demanding workloads.
TrueCache® NVDIMM, available on selected M-Series models, provides low-latency write caching. Cache devices and supported combinations vary by model; they should be specified alongside the drives and connectivity.
More cache is not automatically better. Read-heavy workloads and synchronous writes have different needs, so the configuration should reflect your applications and access patterns.
M-Series / TrueCache datasheet ↗A suitable separate log device (SLOG) can help workloads that require write acknowledgements. It is not a general-purpose cache for every write.
03 / OPEN SOURCE
TrueNAS is built on OpenZFS and an open-source heritage shaped by community development. Enterprise appliances bring that foundation together with supported hardware and commercial services.
Open source and enterprise support serve different purposes. The software foundation gives you visibility into the technology; a support agreement defines the assistance available when you need it.
Our UK team can help turn those capabilities into a practical system design, from the initial specification through installation and ongoing support.
The TrueNAS open-source history ↗Open storage technology
Appliance hardware and software

Advice, system design and services
04 / DATA PROTECTION
Snapshots preserve a point-in-time view of a dataset. Replication can send snapshots to a second system, giving you a separate recovery location.
OpenZFS checksums help detect corruption. Repair depends on a healthy redundant copy, so the pool layout matters alongside the software features.
Applications work with live data.
Retain earlier points in time.
Replicate selected snapshots to another location.
Confirm the data and applications can be recovered.
An example design sequence, not an automatic backup guarantee.
05 / GROWTH & AVAILABILITY
Compatible expansion shelves let you add capacity to supported platforms. H, F and V systems offer high-availability configurations, with dual controllers supporting failover.
Capacity, performance and availability need to be considered together. Adding disks does not automatically remove a networking bottleneck, and dual controllers do not replace backups.
Use the configurator to explore drive layouts and shelves. We will review compatibility, controller options and the growth path with your quotation.
Explore the platform families TrueNAS hardware documentation ↗
06 / ENTERPRISE SUPPORT
TrueNAS offers Bronze, Silver and Gold enterprise service contracts. Choose coverage around the impact of downtime and the assistance your team needs. Haptic Networks can help you select the right option and provide UK pre-sales advice and professional services.
Phone and email support, with hardware replacement provisions under the selected contract.
Extended help-desk coverage for qualifying critical incidents, with on-site support options subject to service terms.
24×7 help-desk coverage, with enhanced on-site support and repair provisions subject to location and contract.
Severity, location, hardware and contract terms affect coverage and response commitments. Confirm the applicable service level with your quote. View official support terms ↗
PUT THE FEATURES TO WORK
Explore a starting configuration, or talk through the design with our UK team.